Arranging your pup’s stay is easy. Simply follow the steps below.
1
Check availability & enquire
If you haven’t booked with us before, the first step is to check if we’re available on your required dates, using our website calendar. If we’re available, you can then submit your enquiry via our website form.
Existing clients can feel free to contact us directly to check availability, via their dedicated WhatsApp group.
2
Meet & Greet
Once we receive your enquiry, we’ll contact you to arrange a Meet & Greet at our place so you can see where your pup will be staying.
Meet & Greets typically last around 15 – 30mins and are a great way for us all to get to know each other a bit better, and make sure we’re a good fit for you and your pup.
✓
Confirm booking & lock in dates
If you’re happy to book with us, we’ll add your booking to our calendar, set up your dedicated WhatsApp group and send you the invoice for pup’s stay.
We’ll message you a few days prior to the stay to confirm drop off and pick up dates.
That’s it!
FAQ
How do we arrange the Meet & Greet?
Once we receive your enquiry, we’ll contact you via email to arrange a date and time that suits for the Meet & Greet. If you would like to meet us both, we usually suggest weeknights after 6.30pm. However as I work from home, I can arrange to meet with you during the day if that works better for you. We’ll get in touch again the day before the Meet & Greet to confirm it’s all going ahead, and supply our address.
What should I bring when I drop off my dog?
Please bring your dog’s bed, lead and collar / harness, food and treats, as well as favourite toys, blankets or other things that will remind them of home and help them feel comfortable. We have water and food bowls, but please feel free to bring your dog’s own bowls.
What if I need to cancel or change my dates?
We totally understand that plans can change! We don’t have cut-off dates for cancellation, nor do we charge cancellation fees. We just ask that you please give us as much notice as you can. Simply email or call us and let us know what’s changing. If you’re cancelling, we’ll refund your 10% deposit to the same payment method used when making the booking. If you’re changing your dates, we’ll need to check to make sure we’re still available for the new dates and if so, will work with you to arrange the next steps.
How and when do I pay for my pup’s stay?
After the Meet & Greet, if you are happy to proceed with the booking, we’ll email you an invoice, which is payable in full the day before your pup’s stay. Payment can be made via direct deposit or by card.
Do you charge extra for puppies or for taking the dogs for walks?
No, we don’t charge extra for different types of dogs and we don’t charge extra for walks or other outings.
What if my dog needs to visit the vet?
If it’s an emergency, we will contact you immediately however if we are not able to get hold of you, and the situation is life threatening, we will not wait to get pups to the vet. If charges are applied for an initial consultation we will need to pass these charges on to you. We will always seek your authorisation before we allow a vet to administer medication or perform any procedures on your dog.
We will always take pups to your usual nominated vet, unless the situation is life threatening and our local vet is closer.
If we see anything non-life threatening or minor that we think may need vet attention, we will always contact you to discuss the situation before taking any action.
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